FAQ
Frequently Asked Questions
What services does the app offer?
Our app provides telemedicine consultations with licensed healthcare providers and mental wellbeing services, including therapy sessions, mindfulness exercises, and self-help resources.
How do I schedule a telemedicine appointment?
To schedule an appointment, open the app, select ” Would you like to book Appointment,” on the Home Page and choose area of the expertise, or skip then select your therapist, select an available time slot, and confirm your appointment.
Are healthcare providers licensed and certified?
Yes, all healthcare providers available through our app are licensed and certified in their respective fields to ensure you receive the highest quality care.
Is my personal and medical information secure?
Absolutely. We use advanced encryption and secure data storage protocols to protect your personal and medical information, complying with all relevant privacy laws and regulations.
Can I choose my mental health professional?
Yes, you can browse profiles of available mental health professionals, read their bios, and choose the one that best fits your needs.
What if I need immediate help during a mental health crisis?
If you are experiencing a mental health crisis, you should contact emergency services immediately. Our app also provides a list of crisis hotlines and emergency contacts for immediate support.
How do I access mindfulness exercises and self-help resources?
You can access these resources by navigating to the “Wellbeing” section in the app, where you’ll find a variety of exercises, guided meditations, and educational articles.
When should I consider seeing a therapist?
You might consider seeing a therapist if you are experiencing persistent feelings of sadness, anxiety, stress, or other emotional difficulties that interfere with your daily life. Therapy can also be beneficial for managing life transitions, improving relationships, and developing coping strategies.
What payment methods are accepted?
We currently accept credit card payments via Stripe. This ensures secure and efficient transactions for our users.
Can I cancel a therapy session and get a refund?
You can cancel a therapy session for a full refund if the cancellation is made more than 24 hours before the scheduled time. For cancellations within 24 hours of the appointment, no refund will be issued. In such cases, please contact our support team at support@mymintea.com for assistance.
How do I contact customer support?
You can contact our customer support team by tapping the “Connect ” button in the app. We offer support, email, to assist with any issues or questions you may have.